SAIC Ltd | saic-uk.co.uk | Updated 28 September 2026
Who we are
This notice explains how Southdown Abrasives & Industrial Chemicals Limited (company number 01273402), trading as SAIC Ltd and DynaShop, handles personal information about visitors to saic-uk.co.uk and people who contact us, buy from us or deal with us on behalf of a business.
You can contact us at Unit 7, Royal Buildings, 85 Marlborough Road, Lancing, West Sussex BN15 8SJ, email [email protected] or telephone 01273 463677.
Information we collect
Depending on your dealings with us, this may include: your name, job title, company, contact details and communication preferences; enquiries, quotations, orders, delivery and billing details, account history and customer-service correspondence; the content of emails and business calls, including recordings where recording is active; website usage, device and cookie information, subject to the choices described below; and information needed to manage payments and investigate fraud or a security concern.
Where we obtain information
We usually obtain information directly from you, including through our website, email, telephone or an order. Business contact information may also come from your employer, referrals, public business sources or business data providers. If you would like to know the source of the information held about you, please contact us.
How and why we use information
We use personal information to answer enquiries, prepare quotations, fulfil orders, arrange delivery and provide customer support. Where you personally are party to a contract, this may be necessary for that contract or steps you ask us to take before entering it. When you act for an organisation, we normally rely on our legitimate interests in providing products and managing that business relationship.
We keep financial and transaction records and respond to lawful requests where required by law. We may also use information to maintain secure systems, investigate misuse and resolve disputes, relying on our legitimate interests or legal obligations as appropriate.
We may contact business customers and prospects about relevant products and services where permitted by the applicable marketing rules. Depending on the channel and recipient, our lawful basis may be legitimate interests or consent. You can object to direct marketing at any time. Marketing emails include an unsubscribe link; you can also email [email protected] to ask us to stop marketing calls or emails.
Telephone call recording
Incoming and outgoing business calls may be recorded for staff training, quality monitoring and reviewing customer interactions. Our lawful basis is our legitimate interest in maintaining service quality and supporting staff, balanced against the interests and rights of the people on the call. Incoming callers hear a welcome message. For outgoing calls, we provide recording information directly where it has not already been provided.
Our telephony provider, Overline, holds recordings in its portal. Access within SAIC is limited to management. Recordings are normally deleted automatically after 12 months. We pause recording while payment-card details are spoken, then reactivate it after that part of the call. If you have a concern about recording, tell the person you are speaking with or contact us using the details above; where practical, we can arrange an unrecorded alternative.
Website cookies and analytics
Our website uses cookies and similar technologies to operate the site and understand how it is used. Essential cookies support functions such as the shopping basket and account login. Other cookies, including analytics or marketing cookies where used, are controlled through the website cookie banner or settings tool. You can change your choices through that tool. See the cookie information presented there for current cookie names, providers and lifetimes.
Payments and card information
Card payments are handled through TakePayments, including the payment arrangements used for orders. We do not intentionally keep full card numbers or card security codes in our customer records or call recordings. If you pay over the phone, staff pause call recording before taking card details. We retain payment and transaction information needed for accounting and order administration.
Who we share information with
We share information only as needed with providers who help us operate the business, including delivery carriers, relevant suppliers, TakePayments and its payment processing partners, website and IT providers, Microsoft 365, Zoho CRM, Overline for telephony and recordings, and professional advisers. We may also disclose information where the law requires it or to protect legal rights. Providers acting for us are expected to handle information securely and under appropriate arrangements.
How long we keep information
Call recordings are normally deleted automatically after 12 months. Accounting and transaction records are generally retained for six years from the end of the financial year to which they relate, or longer where the law or an ongoing claim requires. We keep other customer and business-contact information while it is needed for an active relationship, enquiry or legitimate business purpose, review it periodically and remove it when no longer needed. We retain minimal suppression information where necessary to honour an opt-out. Cookie lifetimes are described in the website cookie settings.
Your rights
Subject to applicable conditions, you may ask to access or correct your information, request erasure or restriction, object to certain processing, and request transfer of certain information. Where processing relies on consent, you may withdraw it. You have an absolute right to object to the use of your personal information for direct marketing.
To make a request, email [email protected]. We may need to verify your identity before responding. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this notice
We review this notice when our practices change. Last updated: 28 September 2026.
Cookies Policy
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
How long are cookies stored for?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.