Customer Help
Get answers to common queries.
Common purchase queries answered
Orders and Shipping
No — you can place an order without registering.
If you’d like to save your details for faster checkout next time, simply tick the “Create an account?” box during checkout. You’ll receive an email allowing you to set your password and activate your account, making future orders quicker and easier.
Absolutely. Add items to your basket and use the “Send Email Quote or Invoice” feature in the shopping basket to receive a formal quotation or proforma invoice. This is ideal for purchase approvals, workshops, and B2B orders.
Yes — if you prefer, you can call our sales team and place your order by phone on 01273 468736. We can also help with product selection or technical advice.
Alternatively you can send us an email request or purchase order and we will process this accordingly.
Absolutely. Our checkout is protected with 256-bit SSL encryption and industry-standard security protocols. Your payment details and personal data are transmitted safely and handled securely at every stage.
Mainland UK delivery is £12.50 for orders under £100, with free delivery on all orders over £100.
Northern Ireland, the Scottish Highlands, and island regions have separate shipping rates which are automatically calculated at checkout.
For UK-stocked items, we offer next-day delivery on orders placed before the cut-off time.
If an item ships from our Luxembourg Dynabrade warehouse, delivery typically takes 5–7 working days. You will receive tracking details via email once goods are dispatched.
If your order hasn’t been dispatched yet, we can usually amend the delivery address for you. Please contact us as soon as possible to make changes.
Yes. Tracking details will be emailed to you as soon as your order has been dispatched.
Yes. A full VAT invoice is emailed to you on dispatch of your goods. You will get an order confirmation via email automatically sent to you upon placing an order.
Other general queries
General Enquiries
Resale customers can access discounted rates, plus tailored account support. If you’re a reseller requiring regular stock, get in touch to set up trade pricing.
Yes. DynaShop provides a full Dynabrade tool repair service, carried out by trained technicians using genuine parts. Whether it’s a full rebuild, troubleshooting, or routine maintenance, we can help keep your tool performing at its best.
Learn more or book a repair: https://dynashop.co.uk/book-a-dynabrade-repair/
We host a full library of Dynabrade manuals and exploded parts diagrams, allowing you to quickly identify the exact components you need.
Browse the collection here: https://dynashop.co.uk/manuals-parts/
Our FindMyTool Assistant helps you identify the right Dynabrade tool for your application in just a few steps. Simply answer a few guided questions and get matched to the correct model.
Try the assistant here: https://dynashop.co.uk/dynabrade-findmytool-tool-selector/#top
Yes — DynaShop is an authorised Dynabrade distributor. All tools, accessories, and spare parts supplied by us are 100% genuine and sourced directly from Dynabrade’s authorised warehouses.
Yes. We provide expert guidance for sanding belts, discs, and finishing products. If you’re unsure which abrasive suits your material or tool, our team can help you select the correct option. Contact us anytime for advice.
Technical queries answered
Product Enquiries
Dynabrade offers a Lifetime Warranty on all portable pneumatic tools when registered at dynabrade.com. Registered tools are covered against defects in materials and workmanship for the lifetime of the tool. Unregistered tools carry a 1-year warranty (2 years in Europe). Wearable parts such as bearings, blades, seals, and gaskets are not covered, and the warranty only applies when the tool is used correctly and not misused or altered.
Each tool product page lists exactly what is included in the box. Many models include a starter pad or contact arm, while others are tool-only.
Yes — apart from connecting your airline and applying a few drops of oil, most tools are ready to go immediately. Some tools may require a specific contact arm or abrasive size.
Most Dynabrade pneumatic tools operate at 90 PSI (6.2 Bar).
CFM requirements vary by model and are shown on each product page.
For best performance, use the recommended hose ID shown in the tool’s specifications. Undersized airlines can reduce power.
Many abrasives and pads from other brands will fit as long as the size and thread match, but for best performance and safety we recommend using genuine Dynabrade components.
Yes — we can help you compare variants such as non-vacuum vs central vacuum, different abrasive sizes, RPM options, and contact arms.
Each tool page shows compatible contact arms and accessories. If you’re unsure, send us the model number and we’ll identify the exact part you need.